Consumer rights

Consumer rights protect individuals purchasing goods or services mainly for personal or household purposes. They may include clear pre-contract information, truthful advertising, safe products, warranty rights, protection against unfair terms, special rules for credit or door-to-door sales, and access to complaints or courts. In Switzerland these rights are spread across contract law, unfair competition, product safety, consumer credit, data protection and sector-specific rules. The exact protection varies by transaction type and whether the matter is domestic or cross-border.